Create a Domain User account called BesAdmin

On the Exchange Server, select Start → Programs → Microsoft Exchange → Active Directory Users and Computers

Browse to the Users container. Right click in the right-hand pane and select New → User

The following window will be displayed:

Enter BesAdmin in the First name and User logon name fields. Click Next. The following window will be displayed:

Enter a password for the account. Ensure that the options User cannot change password and Password never expires ARE TICKED. Click Next. The following window will be displayed:

Ensure that the option to Create an Exchange mailbox is ticked. Click Next and then click Finish.

Assign the BesAdmin user account local administrative rights

Once the BesAdmin user account has been created. On the BES server, right click on the My Computer icon on the desktop and select Manage. Browse to the Groups folder:

Double click the Administrators group.
Click on the Add button.
Set the Look in field to the domain of which the BES server is a member.
Select the BesAdmin user account and click Add.
Click OK and then OK again.

Assign "logon as service" rights on the BES server to the BesAdmin user account

On the BES Server, select Start → Settings → Control Panel.
Double click on the Administrative Tools icon
Double click on the Local Security Policy icon

Browse to Local Policies → User Rights Assignment in the left-hand menu.
In the right-hand pane scroll down and select Log on as service

Double click the entry, the following window will be displayed:

Click Add. The following window will be displayed:

Set the Look in field to the domain in which the BES server resides.
From the list of users select the BesAdmin account and click Add.
Click OK and then OK again.

Delegate administrative control to the BesAdmin user account

On the Exchange server, select Start → Programs → Microsoft Exchange → Exchange System Manager.

Right click on the Organisation name (at the root of the directory in the left-hand pane) and select Properties. The following window will be displayed:

Tick the options to Display routing groups and Display administrative groups. Click OK. If you receive a warning message indicating that the Exchange System Manager needs to be closed and re-opened for the changes to take effect, click OK.

Close the Exchange System Manager and then re-launch it again from the Start menu.

Right click on the first Administrative Group and select Delegate Control, as shown below:

The Administration Delegation Wizard will be displayed:

Click Next. The following window will be displayed:

Click Add. The following window will be displayed:

Set the Look in field to the domain in which the BES server resides. From the list of users select the BesAdmin account and click OK.

Click Next and then click Finish to complete the wizard.

Assign Send as, Receive as and Administer information store rights to the user account

Within the Exchange System Manager, right click on the entry for the Exchange server which the BES is going to communicate with and select Properties, as shown below:

Click on the Security tab. In the list of users select the BesAdmin user account. In the list of permissions, scroll down and tick the options to allow Administer information store, Receive As and Send As.

Click OK.

Now send an email to the BesAdmin user to initialise the mailbox!

Assign Send As rights on the Domain to the BesAdmin user account

On the Exchange Server, launch the Active Directory Users and Computers MMC snap-in:

Open the View menu and select the option to show Advanced Features.

Right click on the Domain root and select Properties. Click on the Security tab:

Click on the Advanced button. Select the option to Add a user:

Enter the alias of the BesAdmin account created earlier and click OK. In the Apply Onto drop-down menu select the option for User Objects:

In the Permissions section select the option to enable Send As:

Install Exchange System Manager on the BES server

Install the Exchange System Manager tool on the BES server from the Exchange CD.
Once installed, ensure that you update the installation so that the same service pack version is applied to the System Manager that is currently running on the Exchange server.

To verify the service pack version that is running on the Exchange server, open Windows Explorer on the Exchange server and browse to the folder where Exchange has been installed. By default this will be C:\Program Files\Exchsvr

Open the “BIN” folder and locate the file “store.exe”. Right click on the file and select Properties.

Click on the Version tab, the service pack version will be displayed in the Comments field as shown below:

Install the correct version of the CDO.DLL file

Windows 2000 Server requires that version 6.0.5770.16 or higher of the cdo.dll file be installed.
This file is installed by default with Service Pack 3 or later, however it has not been registered.

Windows 2003 Server requires that version 6.5.6944.0 or higher of the cdo.dll file be installed. This file is installed by default with Exchange 2003 System Manager, and also by Windows Server 2003 SP1, however it has not been registered.

By default the cdo.dll file will be located in the C:\Program Files\Exchsvr\Bin directory. To check the version of the file, right click on it and select Properties. Click on the Version tab:

Register the CDO.DLL file

The cdo.dll file needs to be registered, otherwise wireless calendar synchronisation will not function correctly between the Blackberry handheld and the server.

To register the file, copy it to the C:\WINNT\System32 directory.

Once the file has been copied, select Start → Run. Enter “cmd” in the dialogue and press OK.

A command prompt will be displayed. Change to the WINNT\System32 by typing cd winnt\system32 and pressing enter.

Type regsvr32 cdo.dll and press enter:

If the file is registered successfully, notification will be displayed as shown below:

Now log off as Administrator and log in to the BES server using the BesAdmin user account.

Launch the Exchange System Manager to finalise the installation and initialise the MAPI connection to Exchange.

You are now ready to begin installation of the BES 4.1.x software.

Adding Users

Launch the Blackberry Manager from the Start Menu.
Select Servers in the left-hand navigation pane. Select your server from the list.

In the bottom pane, select the option to Add Users. The Exchange Global Address List will be displayed:

Select your users and click OK.

Now click on the entry for the server in the left-hand pane:

Click on the Users tab. Select a user.

In the bottom pane, select the Service Access section. Select the option to Generate and Email Activation Password.
The user will receive an email from BesAdmin with their password. They can now use this password to complete the Enterprise Activation wizard on the Blackberry handheld.