Sierra Wireless
Installing the Sierra Wireless 308 USB HSPA+21 Modem on MacOS
The Sierra Wireless 308 USB HPSA Modem supports up to a whopping 21Mbps download and 5.76Mbps upload speed. When combined with the latest 3G Watcher software, which can automatically configure itself with the required Internet connection settings based on the SIM card inserted, it is the perfect remote connectivity solution for the road warrior.
Features
- Tri-band UMTS: 850, 1900, 2100 MHz
- Quad-band GSM: 850, 900, 1800, 1900 MHz
- Broadband connectivity up to 21Mbps downlink and 5.76Mbps uplink
- Support for secure VPN access to corporate networks and email
- TRU-Install automatic software installation without a CD
- microSD memory expansion slot
- USB extension cable
- Lanyard
- Laptop clip
Installation
Insert the 308 into an available USB port, the new hardware will be detected automatically as removable storage:
Double click the Installer package:
Click Continue:
Read the license agreement and click Continue:
Click Agree if you accept the terms and conditions:
Select a destination for the required program files and click Continue:
Click Install, you will be warned that upon completion of the installation a reboot will be required:
Click Continue Installation. The required drivers and program files will now be copied to the mac. When finished, click Restart:
When restarted, a new network interface will be detected:
Open the Network Preferences and adjust your Location preferences if desired. In the Applications folder an icon for the 3G Watcher application will have been added:
Double click it to launch the application. The required Internet connection settings will be determined automatically based on the SIM card entered:
To initiate a connection to the Internet, click the Connect button:
Installing the Sierra Wireless 308 USB HSPA+21 Modem on Windows
The Sierra Wireless 308 USB HPSA Modem supports up to a whopping 21Mbps download and 5.76Mbps upload speed. When combined with the latest 3G Watcher software, which can automatically configure itself with the required Internet connection settings based on the SIM card inserted, it is the perfect remote connectivity solution for the road warrior.
Features
- Tri-band UMTS: 850, 1900, 2100 MHz
- Quad-band GSM: 850, 900, 1800, 1900 MHz
- Broadband connectivity up to 21Mbps downlink and 5.76Mbps uplink
- Support for secure VPN access to corporate networks and email
- TRU-Install automatic software installation without a CD
- microSD memory expansion slot
- USB extension cable
- Lanyard
- Laptop clip
Installation
Insert the 308 into an available USB port on the PC, Windows will detect the new hardware automatically as a removable storage device:
Select the option to run Setup.exe, the TRU-Install wizard will launch:
Click OK:
Click Next:
Read the license agreement and select the option to accept if you agree to the terms and conditions. Click Next:
Click Finish. An icon will be added to the desktop for the Sierra Wireless Watcher connection manager software, which will now launch automatically:
The required Internet connection settings will be determined automatically based on the SIM card inserted. To initiate the connection, click the Connect button:
To edit the connection details, click on the icon of the spanner to open the Options:
Clicking on the icon of the chat bubble launches the SMS Manager application:
Installing the Sierra Wireless 310U USB Modem on Mac OS
Key Features
- 21 Mbps downlink, 5.76 Mbps uplink
- Supports VPN for secure access to corporate networks and email
- TRU-Install: automatic software installation experience without a CD
- microSD memory expansion slot
Installation
Insert the Sierra Wireless 310U unit into an available USB port on your Mac. The new hardware will be detected automatically as a removable storage device and an icon added to the desktop or the Finder:
Double click the Installer package to launch the installation wizard:
Click Continue:
Click Continue:
Read the license agreement and click Continue:
Click Agree if you accept the terms and conditions of the agreement:
Click Continue:
Click Install:
Enter the details of an administrative account and click OK:
You will be warned that upon completion of the installation the Mac will need to be rebooted. Click Continue Installation. The required files will now be copied to the Mac. This process may take a few minutes.
When complete, click Restart:
Once rebooted, a message will appear indicating that a new network interface device has been detected:
Launch the Network Preferences:
Click Apply. There is no need to adjust any settings.
If running Mac OS 4.x, you will need to launch the Network Preferences manually from the Apple menu as no pop-up window will be displayed.
The Watcher dashboard connection manager will launch automatically:
The Watcher software will configure itself with the appropriate connection settings for your network operator based on the SIM card inserted into the unit. To initiate a connection to the Internet, click the Connect button, after a few moments you will be connected to the Internet:
Utilities
To enter connection settings manually, or verify the settings that have been selected automatically, click on the Connections icon:
To add a connection, click on the "+" sign and select an operator:
SMS text messages can be viewed, sent and managed via the SMS application:
Under Window --> Data Usage, there is also a data counter available, displaying historical information on connection sessions:
Installing the Sierra Wireless 310U USB Modem on Windows
Key Features
- 21 Mbps downlink, 5.76 Mbps uplink
- Supports VPN for secure access to corporate networks and email
- TRU-Install: automatic software installation experience without a CD
- microSD memory expansion slot
Installation
Insert the 310U into an available USB port on your computer. Windows will detect the new hardware automatically as a removable storage device and launch the installer wizard.
If the installer does not launch automatically, browse to My Computer and launch the device, or browse the device and select "\win\setup.exe"
The installer will then be displayed:
Click OK, the following window will be displayed:
Click Next:
Read the license agreement and select the option to agree if you accept the terms and conditions. Click Next.
The required program files and drivers will now be copied to the PC. This process may take a few minutes. When complete, click Finish:
An icon will be added to the Desktop for the AirCard Watcher connection manager dashboard application:
The application should now launch automatically. If it does not, simply double click the icon on the desktop:
The Watcher software will automatically configure itself with the appropriate operator connection settings based on the SIM card inserted into the device. To initiate a connection to the Internet, simply click the Connect button:
After a few moments you will be connected to the Internet.
If you wish to enter connection settings manually, or verify the settings that the software has selected for your SIM, click on the Connections button:
A list of configured profiles will be displayed. Existing profiles can be edited, or new profiles added. All major network operators are listed in a drop-down menu for ease of access:
Utilities
A data counter is available in the Watcher software to help you keep track of the volume of data you send and receive via your device:
This can be enabled and disabled within the Options, and you can enter details of your data plan:
SMS messages can be composed, viewed and managed:
And a data rate graph is also available in the main dashboard interface while connected:
Installing the Sierra Wireless AirCard 312U on Mac OSX
Features
- Reliable Internet connectivity on the go
- Connect with speeds up to 42Mbps download
- Worldwide roaming where coverage permits
- Modem folds alongside laptop for compact use
- MicroSD card slot
Specifications
- Network Support:
HSPA+: 850 / 1900 / 2100 MHz
Quad Band EDGE: 850 / 900 / 1800 / 1900 MHz - Dimensions: 50 mm (L) x 64 mm (W) x 11 mm (H)
- What's Included:
AirCard 312U
USB Extension Cable
Quick Start Guide - System Requirements:
Windows XP, Vista and Windows 7
Mac OSX 10.5 or later
Available USB port
Installation
Insert your data-enabled SIM card into the AirCard 312U, and connect the AirCard to an available US port on your Mac. MacOS will detect the device automatically as a removable storage device:
Double click the "Installer.mpkg" file to launch the installer:
Click Continue:
Click Continue:
Read the license agreement and click Continue:
Click Agree if you accept the terms and conditions of the agreement:
Specify where you would like the required program files installed to and click Continue:
Click Install. If prompted to enter the details of an administrative account, enter the username and password:
The installation will now proceed, this process may take a few minutes. When complete click Restart - a reboot of the Mac will be required to complete the installation.
When rebooted, you will be prompted that a new Network Interface device has been detected:
If you do not see this message, try removing the AirCard 312U from the USB port and reconnecting it.
Click on the option to open the Network Preferences:
Just click Apply and then close the window.
The AirCard Watcher utility will now launch automatically:
The Watcher software will determine the SIM card inserted into the unit and will configure the required connection settings automatically. To initiate a connection to the Internet, simply press the Connect button. After a few moments you will be connected to the Internet:
If you want to create a connection manually, or edit the properties of the connection created automatically, click on the Profiles button:
Additional Features
The Watcher software comes with an SMS message manager, allowing you to compose, read, reply, forward and delete your text messages:
A data counter is available displaying historical connection information:
Within the Settings view, full configuration of the device is possible including Network Band and Network Mode:
Contact Brightpoint today on 0870 849 0225 for more information or to reserve yours.
Installing the Sierra Wireless AirCard 312U on Windows
Features
- Reliable Internet connectivity on the go
- Connect with speeds up to 42Mbps download
- Worldwide roaming where coverage permits
- Modem folds alongside laptop for compact use
- MicroSD card slot
Specifications
- Network Support:
HSPA+: 850 / 1900 / 2100 MHz
Quad Band EDGE: 850 / 900 / 1800 / 1900 MHz - Dimensions: 50 mm (L) x 64 mm (W) x 11 mm (H)
- What's Included:
AirCard 312U
USB Extension Cable
Quick Start Guide - System Requirements:
Windows XP, Vista and Windows 7
Mac OSX 10.5 or later
Available USB port
Installation
Insert your data-enabled SIM card into the AirCard 312U, and connect the AirCard to an available US port on your PC. Windows will detect the device automatically as a removable storage device and run the installation wizard automatically:
Accept the license agreement and click OK. The installation will now begin. This process may take a few minutes. Whilst the installation is being performed a number of screens will be displayed:
When complete, click Finish:
An icon will be added to the desktop for the AirCard Watcher:
The Watcher dashboard should launch automatically upon completion of the installation, if not simply double click the desktop icon:
The Watcher software will recognise the SIM card inserted into the unit and determine the correct connection settings to use automatically. To initiate a connection to the Internet, simply press Connect. After a few moments you will be connected:
You can monitor the speed of your connection by clicking on the icon of the graph:
Should you wish to enter connection settings manually, or verify the settings that have been selected automatically, click on the Profiles button:
Click on the "+" sign to create a new connection:
Additional Features
The Watcher software comes with an SMS message manager, allowing you to compose, read, reply, forward and delete your text messages:
A data counter is available displaying historical connection information:
Within the Settings view, full configuration of the device is possible including Network Band and Network Mode:
Contact Brightpoint today on 0870 849 0225 for more information or to reserve yours.
Installing the Sierra Wireless AirCard 319U on Mac OSX
Features
- Reliable Internet connectivity on the go
- Connect with speeds up to 42Mbps download
- Worldwide roaming where coverage permits
- Modem folds alongside laptop for compact use
- MicroSD card slot
Specifications
- Network Support:
HSPA+: 850 / 900 / 1900 / 2100 MHz
Quad Band EDGE: 850 / 900 / 1800 / 1900 MHz - Dimensions (H x W x D): 80mm x 30mm x 18mm
- What's Included:
AirCard 319U
USB Extension Cable
Quick Start Guide - System Requirements:
Windows XP, Vista and Windows 7
Mac OSX 10.5 or later
Available USB port
Installation
Insert your data-enabled SIM card into the AirCard 319U, and connect the AirCard to an available US port on your Mac. MacOS will detect the device automatically as a removable storage device:
Double click the "Installer.mpkg" file to launch the installer:
Click Continue:
Click Continue:
Read the license agreement and click Continue:
Click Agree if you accept the terms and conditions of the agreement:
Specify where you would like the required program files installed to and click Continue:
Click Install. If prompted to enter the details of an administrative account, enter the username and password:
The installation will now proceed, this process may take a few minutes. When complete click Restart - a reboot of the Mac will be required to complete the installation.
When rebooted, you will be prompted that a new Network Interface device has been detected:
If you do not see this message, try removing the AirCard 319U from the USB port and reconnecting it.
Click on the option to open the Network Preferences:
Just click Apply and then close the window.
The AirCard Watcher utility will now launch automatically:
The Watcher software will determine the SIM card inserted into the unit and will configure the required connection settings automatically. To initiate a connection to the Internet, simply press the Connect button. After a few moments you will be connected to the Internet:
If you want to create a connection manually, or edit the properties of the connection created automatically, click on the Profiles button:
Additional Features
The Watcher software comes with an SMS message manager, allowing you to compose, read, reply, forward and delete your text messages:
A data counter is available displaying historical connection information:
Within the Settings view, full configuration of the device is possible including Network Band and Network Mode:
Contact Brightpoint today on 0870 849 0225 for more information or to reserve yours.
Installing the Sierra Wireless AirCard 319U on Windows
Features
- Reliable Internet connectivity on the go
- Connect with speeds up to 42Mbps download
- Worldwide roaming where coverage permits
- Modem folds alongside laptop for compact use
- MicroSD card slot
Specifications
- Network Support:
HSPA+: 850 / 900 / 1900 / 2100 MHz
Quad Band EDGE: 850 / 900 / 1800 / 1900 MHz - Dimensions (H x W x D): 80mm x 30mm x 18mm
- What's Included:
AirCard 319U
USB Extension Cable
Quick Start Guide - System Requirements:
Windows XP, Vista and Windows 7
Mac OSX 10.5 or later
Available USB port
Installation
Insert your data-enabled SIM card into the AirCard 319U, and connect the AirCard to an available US port on your PC. Windows will detect the device automatically as a removable storage device and run the installation wizard automatically:
Accept the license agreement and click OK. The installation will now begin. This process may take a few minutes. Whilst the installation is being performed a number of screens will be displayed:
When complete, click Finish:
An icon will be added to the desktop for the AirCard Watcher:
The Watcher dashboard should launch automatically upon completion of the installation, if not simply double click the desktop icon:
The Watcher software will recognise the SIM card inserted into the unit and determine the correct connection settings to use automatically. To initiate a connection to the Internet, simply press Connect. After a few moments you will be connected:
You can monitor the speed of your connection by clicking on the icon of the graph:
Should you wish to enter connection settings manually, or verify the settings that have been selected automatically, click on the Profiles button:
Click on the "+" sign to create a new connection:
Additional Features
The Watcher software comes with an SMS message manager, allowing you to compose, read, reply, forward and delete your text messages:
A data counter is available displaying historical connection information:
Within the Settings view, full configuration of the device is possible including Network Band and Network Mode:
Contact Brightpoint today on 0870 849 0225 for more information or to reserve yours.
Installing the Sierra Wireless AirCard 503 on MacOS
Insert the Sierra Wireless AirCard 503 PC Express card (or PCMCIA card using the supplied adapter) into the Mac. The device will be detected automatically and presented as a removable drive:
Double click the Installer file:
Click Continue:
Read the license agreement and click Continue:
Select Agree if you accept the terms of the agreement:
Select the drive you want to install the required program files onto and click Continue:
Click Install, you will be warned that the machine will need to be rebooted once the installation is complete:
Click Continue Installation:
Click Restart.
Once rebooted, open the Applications folder. A new icon will be present for the 3G Watcher connection manager:
Double click the icon:
The Watcher software will determine the correct connection settings to use automatically based on the SIM inserted in the device. To initiate a connection to the Internet click the Connect button.
To manually edit or add new connection settings, select the Preferences menu and click on the Profiles tab:
Installing the Sierra Wireless AirCard 503 on Windows
There is no accompanying CD with the AirCard 503 modem, instead you can simply insert the device directly into the PC Express slot on your PC, or the PCMCIA slot via the supplied adapter.
Windows will detect the new hardware automatically as a USB storage device and launch the installation utility automatically:
Click OK, the following window will be displayed:
Click Next, the following window will be displayed:
Select the option to accept the license agreement and click Install. The necessary program files will be copied to your PC and the required driver files installed. This process may take a few minutes. Once the drivers have been installed Windows will again find new hardware and now install the 3G modem:
The installation will be complete when you see the message indicating that the new hardware is installed and ready to use:
Click Finish on the installation wizard:
The 3G Watcher connection manager software will launch automatically:
The software will automatically determine the correct connection settings to use from the SIM card that has been inserted. To verify the settings, or to enter the settings for a private connection, open the Tools menu and select Connections. The following window will be displayed:
The connection settings to use for the different UK networks are as follows:
Vodafone
APN - internet
Username - web
Password - web
Orange
APN - orangeinternet
Username - leave blank
Password - leave blank
O2
APN - mobile.o2.co.uk
Username - web
Password - web
T-Mobile
APN - general.t-mobile.uk
Username - leave blank
Password - leave blank
Three
APN - three.co.uk
Username - leave blank
Password - leave blank
Installing the Sierra Wireless AirCard 880 3G Modem to Windows XP
NOTE – DO NOT INSERT THE PC CARD INTO YOUR PC UNTIL YOU HAVE FIRST INSTALLED THE SOFTWARE FROM THE CD
Insert the CD into the PC. The installation wizard should launch automatically. If it does not, select Run from the Start Menu and type in ‘D:\setup.exe’ (where D is the letter of your CD drive). The following window will be displayed:
Click on software installation. The following window will be displayed:
Select software installation (Vista, XP, 2000). The following window will be displayed:
Click Next. The following window will be displayed:
Select the appropriate region and click Next. The following window will be displayed:
Read the license agreement and select the option to accept if you agree to the conditions. Click Next. The following window will be displayed:
Click Next. The following window will be displayed:
Click Install. Program files will now be copied to your PC, this may take a few minutes. Progress of the installation progress will be displayed in the system tray:
Once the installation has completed, the following window will be displayed:
Click Finish.
An icon for 3G Watcher will now be displayed on the desktop:
Now insert the AirCard into the PC. Windows will detect the new hardware automatically:
Once you receive notification that ‘Your new hardware is installed and ready to use’, double click the 3G Watcher icon on the desktop. The following window will be displayed:
The necessary connection settings for your network provider should have been configured automatically by the software.
To initiate a connection to the Internet, simply press the Connect button.
To review the connection settings, click on the Tools menu and select Connections:
The following window will be displayed:
The connection settings for the principal UK network operators are as follows:
Vodafone:
APN - internet
Username - web
Password - web
Orange:
APN - orangeinternet
Username - leave blank
Password - leave blank
O2:
APN - mobile.o2.co.uk
Username - web
Password - web
T-Mobile:
APN - general.t-mobile.uk
Username - leave blank
Password - leave blank
Three:
APN - three.co.uk
Username - leave blank
Password - leave blank
Installing the Sierra Wireless Compass 888 3G Modem to Windows XP
There is no accompanying CD with the Compass USB modem, instead you can simply insert the device directly into an available USB port on your PC.
Windows will detect the new hardware automatically as a USB storage device and launch the installation utility automatically:
Click OK, the following window will be displayed:
Click Next, the following window will be displayed:
Select the option to accept the license agreement and click Install. The necessary program files will be copied to your PC and the required driver files installed. This process may take a few minutes. Once the drivers have been installed Windows will again find new hardware and now install the 3G modem:
DO NOT REMOVE THE 888 UNIT FROM THE PC while this process completes. The installation will be complete when you see the message indicating that the new hardware is installed and ready to use:
Click Finish on the installation wizard:
The 3G Watcher connection manager software will launch automatically:
The software will automatically determine the correct connection settings to use from the SIM card that has been inserted. To verify the settings, or to enter the settings for a private connection, open the Tools menu and select Connections. The following window will be displayed:
The connection settings to use for the different UK networks are as follows:
Vodafone
APN - internet
Username - web
Password - web
Orange
APN - orangeinternet
Username - leave blank
Password - leave blank
O2
APN - mobile.o2.co.uk
Username - web
Password - web
T-Mobile
APN - general.t-mobile.uk
Username - leave blank
Password - leave blank
Three
APN - three.co.uk
Username - leave blank
Password - leave blank
Installing the Sierra Wireless Compass 889 3G USB Modem on MacOS X
Insert the Compass 889 modem into an available USB port on your Mac. The device will be detected automatically as a CD drive and will open automatically:
Double click the icon of the installation package to launch the installation wizard:
Click Continue:
Read the license agreement and click Continue if you accept the terms and conditions. You will be prompted to confirm your acceptance, click Agree:
Select the drive that you wish the software to be installed on. Click Continue:
Click Install. You will be prompted that the installation will require a reboot following the completion of the installation:
Click Continue Installation. The required program files and drivers will now be copied to the mac.
Once complete, click Restart.
Once rebooted, open the Applications folder. A new folder will have been created titled "3G Watcher". Open the folder to launch the 3G Watcher application:
The 3G Watcher interface will be displayed:
Open the Preferences for the application and click on the Profiles tab:
Enter a name for the connection profile.
Complete the APN, Username and Password fields appropriate for your network operator:
Vodafone:
APN - internet
Username - web
password - web
O2:
APN - mobile.o2.co.uk
Username - web
Password - web
Orange:
APN - orangeinternet
Username - leave blank
Password - leave blank
T-Mobile:
APN - general.t-mobile.uk
Username - leave blank
Password - leave blank
Three:
APN - three.co.uk
Username - leave blank
Password - leave blank
Click Apply. Return to the Watcher window and click Connect to initiate the connection to the Internet:
Installing the Sierra Wireless Compass 889 3G USB Modem on Windows XP
Insert the Compass 889 modem into an available USB port on your PC. Windows will detect the new hardware automatically and install a CD-ROM drive that will launch automatically:
Click OK:
Click Next:
Read the license agreement and select the option to accept if you agree to the terms and conditions. Click Next:
The required program files and drivers will now be copied to the PC and Windows will detect additional new hardware. This process may take a few minutes. Once complete, click Finish.
The 3G Watcher connection manager application will launch automatically:
The application will configure itself with the appropriate connection settings for your network operator based on the SIM card inserted into the unit.
Click the Connect button to initiate the connection to the Internet:
To edit or enter connection details manually, click on the Connections icon:
For reference, the settings for the UK operators are as follows:
Vodafone:
APN - internet
Username - web
password - web
O2:
APN - mobile.o2.co.uk
Username - web
Password - web
Orange:
APN - orangeinternet
Username - leave blank
Password - leave blank
T-Mobile:
APN - general.t-mobile.uk
Username - leave blank
Password - leave blank
Three:
APN - three.co.uk
Username - leave blank
Password - leave blank
Click Save one finished.
The 3G Watcher application also have an SMS Manager that enables you to compose, read and manage the SMS text messages on your SIM card:
Sierra Wireless - Unable to manage network connections within Watcher on Windows 7
Problem
Network Connections are locked within the Watcher software and cannot be removed. When connecting to a profile, regardless of which profile is selected, the "Mobile Broadband" connection is selected.
Cause
The Sierra Wireless Watcher software includes a feature that enables compatible PCs to manage devices from within the Windows 7 Control Panel. Should the above issue be experienced, this feature should be disabled.
Resolution
Within the Watcher options, select General. In the right-hand pane scroll down to the section Windows 7 Mobile Broadband. If this option is enabled, set it to disabled and click Apply.