New to version 5.0 of the BlackBerry Device Software is the built-in diagnostic utility which enables you to quickly check that the device is registered with the network operator, with the RIM infrastructure and also with your corporate BES server (if you're using BES service as opposed to BIS service).

Issue

When attempting to add a user to a BPS installation, an error is returned indicating that all available user licenses are already used, despite no users being listed in the BlackBerry Manager, or fewer users than licenses are available for.

Cause