The HTC Hero features a Server ActiveSync client enabling bi-directional push synchronisation of contacts, calendar and email PIM data with Microsoft Exchange 2003 SP2 or later.

You will be prompted to configure email account settings during the initial setup wizard when powering on the device for the first time or following a hard reset:

Alternatively, once booted, Launch the Mail application. The following screen will be displayed:

Should you have already configured a POP or IMAP account, then to add another account, select Menu --> More --> New account

Select Microsoft Exchange ActiveSync, the following screen will be displayed:

Enter your full email address and password and tap Next. The client will attempt o determine the correct server settings to use automatically. If the client is not able to determine the settings, you will be prompted to enter the information manually. Alternatively if you prefer you can just tap on the Manual Setup button, the following screen will be displayed:

Complete the fields with the appropriate information:

• Email address
• Server address - this is normally the same information used for webmail access
• Domain
• Username
• Password

If the server uses a secure connection (ie, if you usually need to enter https at the beginning of the URL for webmail access), then tick the option.

If you do not know the information to enter, contact your IT department.

Once all of the information has been entered, tap Next. The client will verify the information entered. If you are using a 'non root-trusted' certificate on the Exchange server you will be warned that the device cannot verify the identity of the certificate and be prompted to confirm that you wish to continue anyway. Provided that the client is able to connect to the server successfully, you will then be prompted to select which folders you wish to synchronise:

Tap Next. The mailbox data will then be synchronised to the device:

To edit the synchronisation settings once the account has been configured, tap on the Settings icon in the All Programs view. Select Data Synchronisation and then Exchange ActiveSync:

Press the Menu button and select Settings:

The following screen will be displayed:

The following options are available:

Email sub-folders can be synchronised by pressing the Menu button from within the Mail application and selecting the Folders option.
Select the folder that you want to access, then press the Refresh button to download the mail in that folder. Bear in mind, that if you have selected the option to only download the last 7 days' worth of email, then that applies to all email folders so only messages that are newer than 7 days in this folder will be displayed.

Following a successful connection to the Exchange server, the device will be listed within the Mobile Devices Options within Outlook Web Access (Exchange 2007):

From here it is possible to issue a 'remote kill' command to the device that will remove the Exchange account from the device as well as any PIM data.