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Brightpoint GB's panel of technical experts can provide informal training to your sales and technical staff on how to sell, install and support mobile email solutions, including Microsoft Exchange ActiveSync and RIM BlackBerry Enterprise Server.

If you are interested in finding out more, contact Brightpoint today on +44 870 849 0225

Courses can be tailored to fit specific needs and audience proficiency, example courses include:

Introduction to the mobile email market (sales)

• Overview of email protocols
• The products offered by Microsoft, IBM, RIM, Nokia, Apple, Google, etc
• Features and devices
• Setup and configuration ‘need to knows’
• Device management features

Introduction to the mobile email market (technical)

• Understanding POP / IMAP and SMTP protocols
• The mobile email product landscape: Microsoft Exchange, RIM BlackBerry, IBM Lotus Traveler, Google Apps, Hosted Services
• Microsoft Exchange 2003 SP2 Exchange ActiveSync
• Microsoft Exchange 2007 / 2010 Exchange ActiveSync
• Device Management / Remote file share access
• Client devices: Windows Mobile, Nokia Symbian, Android, iPhone
• Understanding RIM BES, BPS, BIS, BlackBerry Unite! and the RIM infrastructure
• Pre-requisites for installing BES for Exchange
• Troubleshooting the wireless activation process
• Deploying applications, configuring instant messaging and remote file share access
• Overview of Lotus Traveler
• Overview of Google Gmail service, clients and BES Connector

Configuring mobile email access to Microsoft Exchange (highly technical)

• Understanding Exchange ActiveSync components
• Understanding DNS, MX records, SSL certificates and firewalls
• Configuring virtual IIS directories and permissions in Exchange 2003 SP2
• Configuring Exchange 2007 / 2010 Exchange ActiveSync policies
• Client setup – Windows Mobile, Nokia Mail for Exchange, Android, iPhone and capabilities
• Remote device kill
• Dataviz RoadSync
• Exchange 2007 / 2010 device management features, remote file share access
• Troubleshooting
• Outlook Anywhere desktop configuration
• Time permitting – Exchange 2007 / 2010 Unified Messaging SIP integration
• Hosted Exchange services

Configuring BlackBerry Enterprise Server (highly technical)

• Understanding the RIM BlackBerry product portfolio
• Understanding the RIM end-to-end infrastructure and MNO provisioning services
• Understanding the BES components and services
• Preparing Active Directory for a BES deployment
• Understanding how the wireless activation process works
• Troubleshooting the wireless activation process
• Configuring message and IT policies
• Deploying applications and enabling remote file share access
• Configuring access to instant messaging
• Time permitting – overview of the BlackBerry Mobile Voice System

Courses would all last a day. Contact Brightpoint today for more information.